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Covid-19 shipping arrangement

Hong Kong Post Office - e-express, registered package or EMS Speedpost

Many services via Hong Kong Post Office are suspended due to reduction or cancellation of passenger flights. All remaining services and destinations are expected to be delayed. We are unable to offer service at this time due to their limited service and increasing uncertainty on tracking and delivery time.

FedEx

Economy service is suspended within intra-Asia, Canada, Latin America, U.S, Australia, New Zealand etc. They only provide the priority service for the above countries. For more information, please visit https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf 

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You can estimate the freight charges at the bottom the ''CART'' page after inputting the items into CART. 

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Q: Will you ship to my country?

If you are able to estimate the freight charges at the bottom of the ''CART'' page or able to check-out, we can ship to your country. 

Q: Can you estimate the delivery time?

It's for your reference only. There will be delay on all shipments.
FedEx Economy Service - 2-4 weeks
FedEx Priority Service - 1-2 weeks
EMS Speedpost - 3-6 weeks
SF Express (except Hong Kong, China, Macau and Taiwan) - 3-6 weeks
Other (e-express or registered package) - 3-20 weeks

Q: Will you ship the Robot - Manual Espresso Maker?

We only provide FedEx service (or EMS Speedpost to certain countries) for the Robot order. We are unable to provide any other shipping services. 

We will send the Robot order within 10 working days from the day of order. If Hong Kong Post Office suspended their services, we will send your order via FedEx or SF Express without additional notice.

Q: When will you ship my order?

  1. Normal order - 2-4 working days from the day of order 
  2. Robot order - 10 working days from the day of order
  3. Portafilter/Tamper - 3-7 working days from the day of order

Q: How do I know if there is shipping service in my area?
Q: Will you able to ship to my area?

You are unable to complete your purchase if there is no shipping service to your country.

Q: Will there be a delay on shipping?

YES. Base on the information given by Hong Kong Post Office and FedEx, there will be delay on all shipments.

  1. EMS Speedpost - at least 2 weeks delay.
  2. FedEx - money back guarantee suspended.