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Covid-19 shipping arrangement

We only provide FedEx shipping service. 

Economy service is suspended within intra-Asia, Canada, Latin America, U.S, Australia, New Zealand, Europe etc. They only provide the priority service for the above countries.

For more information, please visit 

https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf 

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You can estimate the freight charges at the bottom the ''CART'' page after inputting the items into CART. 

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Q: Will you ship to my country?

If you are able to estimate the freight charges at the bottom of the ''CART'' page or able to check-out, we can ship to your country. 

Q: Can you estimate the delivery time?

It's for your reference only. There will be delay on all shipments.
FedEx Economy Service - 2-4 weeks
FedEx Priority Service - 1-2 weeks

SF Express (only available to China, Macua, Hong Kong and Taiwan) - within 1 week

Q: Will you ship the Robot - Manual Espresso Maker?

We only provide FedEx service for the Robot order. We are unable to provide any other shipping services. 

We will send the Robot order within 10 working days from the day of order. If FedEx suspended their services, we will send your order via EMS Speedpost or SF Express without additional notice.

Q: When will you ship my order?

  1. Normal order - 2-4 working days from the day of order 
  2. Robot order - 10 working days from the day of order
  3. Portafilter/Tamper - 3-7 working days from the day of order

Q: How do I know if there is shipping service in my area?
Q: Will you able to ship to my area?

You are unable to complete your purchase if there is no shipping service to your country.

Q: Will there be a delay on shipping?

YES. FedEx suspended the ''money back guarantee''.

Q: Does the freight charges include the VAT, customs or duties?

The shipping charges you pay to Cafelatstore only cover shipping cost and DO NOT include custom fees, import taxes, brokerage fees, or duties. Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. You will require to visit your local customs website for more information about local taxes.

Q: Can you provide other shipping services?

Many services via Hong Kong Post Office and SF Express are suspended due to reduction or cancellation of passenger flights. All remaining services and destinations are expected to be delayed. We are unable to offer service at this time due to their limited service and increasing uncertainty on tracking and delivery time.