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Covid-19 shipping arrangement

Standard (i.e. Cheaper) service:

e-Express service and registered package/parcel service are ONLY available for certain countries. Please visit the link below for more information.
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html

PLEASE DO NOT CHECK OUT WITH THE ABOVE SHIPPING SERVICES if your country is on the list. WE WILL NOT BE ABLE TO FULFILL YOUR ORDER. 

We currently do not have an estimate time of departure due to the uncertainty. A reminder for any order with the above shipping services will be emailed if registered surface mail via sea freight is available.

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No FedEx Economy Service Available - https://www.fedex.com/en-hk/service-news.html

We are updating the freight charges if FedEx Priority Service or EMS Speedpost to your country.

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You can estimate the freight charges at the bottom the ''CART'' page after inputting the items into CART. 

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Q: Will you ship to my country?

  1. If you check out with e-Express or registered package/parcel (i.e. CHEAPER) service and the services are not available in your country, then we will not be able to complete your order. https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html
  2. If you check out with EMS Speedpost and FedEx is able to deliver to your area, we will send via FedEx Priority. We will email if you require to pay the ''out of area service charges - US$30'' https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf
  3. If you check out with FedEx Economy service, we will send via FedEx Priority.

Q: Will you ship the Robot - Manual Espresso Maker?

You are only able to check-out the Robot with EMS Speedpost or FedEx  service. 

We will send the Robot order within 10 working days from the day of order. If EMS Speedpost is not available in your country, we will send your order via FedEx Priority.

Q: When will you ship my order?

  1. Normal order - every Tuesdays/Fridays. 
  2. Robot order - 10 working days from the day of order
  3. Portafilter/Tamper/Gauge Kit - 3-5 working days from the day of order
Q: How do I know if there is shipping service in my area?
Q: Will you able to ship to my area?

If there is a shipping service to your country, we will be able to send your order. If there is no shipping service, you will not be able to check-out. 

  1. e-Express or Registered Package or Registered Parcel or EMS Speedpost - https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html
  2. FedEx - www.fedex.com

Q: Will there be a delay on shipping?

YES. Base on the information given by Hong Kong Post Office and FedEx, there will be some delay on all shipments.

  1. EMS Speedpost - at least 1-2 weeks delay.
  2. FedEx - money back guarantee suspended.